Help

Support

Contact support

Email support@cpppath.com. Send account and data requests from the email address on your account.

Account and sign-in

Use your email address or username with your password to sign in. Reset your password from the sign-in page if you cannot sign in. Account and password links arrive by email and expire. Check your spam folder if an expected message does not arrive.

Billing and CppPath Pro

Polar Software, Inc. (Polar) is the merchant of record and authorized reseller for CppPath orders. Polar processes payments, calculates and collects applicable sales tax and VAT, and issues receipts and invoices. Open Manage subscription in Settings to update your payment method, view invoices, or cancel. Cancellation takes effect at the end of the paid period. For payment, receipt, or refund requests, use Manage subscription or the link in your Polar receipt, or contact Polar at support@polar.sh. You can also email support@cpppath.com from the email address on your account. Read the Refund Policy.

Progress sync

Signed-in accounts sync eligible learning progress and challenge and project drafts. Playground code and appearance settings stay on this browser. Sync status can show “Synced,” “Syncing…,” “Offline · saved on this device,” “Sync paused · retrying automatically,” or “Progress sync is off for this browser.” Errors show “Sync needs attention · some changes couldn't sync” or “Sync needs attention · sign in again to resume.” If a draft is too large or a conflict needs your choice, open the sync status in Settings.

Compiler problems

CppPath sends a request to Wandbox only after you choose Run, Check Solution, or a project check. Wandbox can be unavailable. If it returns HTTP 429, wait about a minute before trying again. A compiler request can time out after 30 seconds. Save your code and retry later if the service does not respond.

CppPath AI problems

Free includes 5 AI assists per UTC day, and Pro includes 50. A separate limit allows 6 assists in a rolling minute. AI errors can result from a network, provider, or availability problem. Wait and retry, or continue without AI.

Account deletion and privacy requests

Delete your account in Settings, then open the email link within 30 minutes while signed in to the same account. Data requests: For export or correction requests, email support from the email address on your account.

Bug reports

Include the page, browser and version, steps to reproduce, expected result, and actual result. Add a screenshot or a short code sample when it helps explain the issue. Remove passwords, access tokens, private code, and personal information before you send a report to support.

Response time

We aim to respond to support requests within 3 business days.